Terms & Conditions

When you shop with Scandibrown (a trademark owned by Brown Borås AB), you enter into an agreement with Brown Borås AB, registration number 5594003187, with address Åsbogatan 11, 50336 Borås, Sweden.

Our products have no upper or lower age restriction. All products are developed for adult customers and can be used from age 18 and above.

We offer the following secure payment methods: • Card (Visa, Mastercard, Amex) • Stripe (card payments) • PayPal All payments are processed through encrypted payment solutions. We never store your card details on our servers.

Delivery time: 5–10 business days from confirmed order. Shipping costs: • Free shipping on orders over €50 • €5.99 for orders under €50 Delivery options: • Standard delivery • Express delivery (for an additional fee) We deliver to most European countries.

For returns, the customer pays the return shipping cost unless the item is defective or we packed the wrong item. Returns must be sent as a letter or parcel, not as cash on delivery. 14-day right of withdrawal: We follow distance-selling legislation, which means you have the right to return ordered goods without giving a reason. To cancel your purchase, you must notify us within 14 days from the day you received your order (or the main part of it). The item must be returned well packaged, in good condition and in the original packaging. If you as a customer have handled the item more than necessary to establish its characteristics or function, and this has reduced the item's value, we have the right to deduct an amount corresponding to that reduction in value from the refund. The reduction in value is assessed case by case. Returns are sent (after contacting us first) to: Brown Borås AB, Åsbogatan 11, 50336 Borås, Sweden. Refunds: If you exercise your right of withdrawal, we will refund what you paid for the item as soon as possible and no later than within 14 days from the day we received the item. You are responsible for return shipping costs when sending the item back. Read more about distance-selling legislation at Konsumentverket: http://www.konsumentverket.se/

We always check our goods carefully when we receive them from suppliers and before we send them to you as a customer. If you receive a damaged product, contact us as soon as possible and describe the issue. If a product is damaged or does not meet expectations during use and a complaint is needed, contact us at contact@scandibrown.com with your order number and an attached image showing the defect clearly, so we can handle your complaint efficiently. We follow applicable consumer legislation where the complaint period is three years. When filing a complaint, provide your order number and details of the defect/damage. If a return is required, the item must be packed in a way that prevents damage during transport. We inspect all returned products carefully, and for valid complaint cases we cover shipping costs. In case of dispute, our policy is to follow the recommendations of Allmänna reklamationsnämnden. You can also turn to Allmänna reklamationsnämnden to have a dispute assessed. Brown Borås AB reserves the right to replace a defective product with an equivalent one if an identical product is unavailable. For complaints where the customer does not request a replacement, Brown Borås AB will refund the order amount or cancel the invoice within 14 days from the date the returned item is received.

OVERVIEW This website is operated by Brown Borås AB. Throughout the site, the terms we, us and our refer to Brown Borås AB. By visiting our website and/or purchasing something from us, you agree to these terms and related policies. SECTION 1 - ONLINE STORE TERMS By agreeing to these terms, you confirm that you are of legal age in your jurisdiction or have permission from a guardian. You may not use our products for unlawful purposes or violate applicable laws. SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone at any time. You may not reproduce, resell or exploit any part of the service without written permission. SECTION 3 - ACCURACY OF INFORMATION We do not guarantee that all information on this website is complete, accurate or up to date at all times. SECTION 4 - CHANGES TO SERVICE AND PRICES Prices may change without notice. We may modify or discontinue the service without prior notice. SECTION 5 - PRODUCTS OR SERVICES Some products may be available exclusively online and in limited quantities. We reserve the right to limit sales. SECTION 6 - BILLING AND ACCOUNT INFORMATION We may refuse or cancel orders. You are responsible for providing current and accurate purchase and account information. SECTION 7 - OPTIONAL TOOLS We may provide access to third-party tools without responsibility for their operation or content. SECTION 8 - THIRD-PARTY LINKS We are not responsible for third-party websites, products or services. SECTION 9 - COMMENTS AND FEEDBACK If you send comments or ideas, you grant us the right to use them without compensation. SECTION 10 - PERSONAL INFORMATION Your submission of personal information is governed by our privacy policy. SECTION 11 - ERRORS AND OMISSIONS We may correct errors, update information and cancel orders where information is incorrect. SECTION 12 - PROHIBITED USES You may not use the website for unlawful purposes, abuse or the transmission of malicious code. SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY The service is provided as is and as available. Brown Borås AB is not liable for indirect or consequential losses to the extent permitted by law. SECTION 14 - INDEMNIFICATION You agree to indemnify Brown Borås AB against claims arising from your breach of these terms. SECTION 15 - SEVERABILITY If any provision is invalid, the remaining provisions remain in effect. SECTION 16 - TERMINATION These terms remain in effect until terminated by you or us. We may terminate for breach of these terms. SECTION 17 - ENTIRE AGREEMENT These terms and related policies constitute the entire agreement between you and us. SECTION 18 - GOVERNING LAW These terms are governed by Swedish law. SECTION 19 - CHANGES TO TERMS We may update these terms by publishing changes on the website. SECTION 20 - CONTACT INFORMATION Questions about these terms should be sent to contact@scandibrown.com. Brown Borås AB contact@scandibrown.com Åsbogatan 11, 50336 Borås, Sweden Org no. 5594003187

We comply with applicable consumer protection laws. In case of dispute, you can contact: • Your local consumer protection authority • EU's Online Dispute Resolution, ec.europa.eu/consumers/odr You may also seek advice from consumer organizations in your country.